::smites sony::

[erilyn]

Fucking hell. There was a production error on some SGA boxsets sold in Canada, and my disc 5 is labelled as that, but is actually disc 1 again. Now I have to find out whether I'm supposed to return the whole thing to Amazon.ca or send in to Sony for the replacement disc.

ETA:
Dear Valued Consumer:
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
SPHE has recently become aware that Disc 5 of "Stargate Atlantis: Season 1" (Canadian Version only) contains a manufacturing error. The product has been recalled and new product will be available at retail outlets within 7-10 days.
Please return your entire "Stargate Atlantis Season 1" Gift Set to the place of purchase with original receipt for exchange/refund. Our retailers will be happy to replace your set with re-mastered product when it arrives in store. Alternatively, you may request a refund from your retailer.
We apologize for this inconvenience and thank you for your continued patronage.
Regards,
Sony Pictures Home Entertainment
Consumer Relations

So looks like I have to return the whole thing to Amazon.

Comments

[sinden.livejournal.com]

Same here. I have an email into both Sony and amazon.ca to see what to do. Ain't it grand after already spending $20 on shipping that we have to pay more?

[erilyn.livejournal.com]

I'm hoping it'll be just swap single disc with Sony, cause when will Amazon have boxsets in that they know are ok? And returning it might jeopardise the $10 giftvoucher I'm due to get from this purchase *g*.

[akire-yta.livejournal.com]

there was a message on sga_noticeboard iirc, that you email Sony and then just send the single disk with proof of purchase....*goes to look*

here we go (http://www.tvshowsondvd.com/newsitem.cfm?NewsID=4525)

[erilyn.livejournal.com]

But whether that applies to people outside of Canada is what we need to find out.

[akire-yta.livejournal.com]

drop 'em an email and ask?

[erilyn.livejournal.com]

Already done :)

[sinden.livejournal.com]

But you still got S:AAB like me, didn't you?

I'm not sure that Sony will actually do it for us considering they aren't even going to ship to people with a PO Box within Canada. I'll be surprised if they'll ship it overseas.

[erilyn.livejournal.com]

Yeah, but I don't know if SAAB alone is enough to get the voucher ::pouts::

I'm gonna be deeply surprised if they will do the exchange for us.

[sinden.livejournal.com]

Just hope that the voucher comes out before you return it? :)

[erilyn.livejournal.com]

If you do not cancel your order or return items that qualified for the promotion, we will e-mail you a promotional code two to three weeks after the end of this promotion, redeemable for $10 off your next purchase of products offered by Amazon.ca.

We'll see :)

[claire.livejournal.com]

Wot's S:AAB?

[erilyn.livejournal.com]

Space: Above and Beyond :)

[ms-nerd.livejournal.com]

Give it a try anyway. You did order it in good faith from Amazon.ca and they owe you one, dammit!

OR you can use a Canadian's address. Like mine and I can ship it to you.

[erilyn.livejournal.com]

Oh, if Sony won't exchange, I'll have to send the whole boxset back to Amazon, there should be no problem with that. Thanks for the offer, I'll keep it in mind, but they might get shirty about shipping to an address that doesn't match the delivery address on my receipt (but I might try anyway *g*).

[aotearoagal.livejournal.com]

I found this (http://www.livejournal.com/community/mckay_sheppard/329325.html). Should be helpful?

[erilyn.livejournal.com]

My instructions from SPHE are to return to retailer for exchange/refund, so I've emailed Amazon. I suspect it's different depending on where you are, but thanks :)

[indybrat.livejournal.com]

From memory when I had to return something to amazon.ca they also refunded the cost of the return shipping. Of course I emailed them first to ask about that since it seems unfair I should wear the cost or posting the disk back when they sent me the wrong thing in the first place.

[erilyn.livejournal.com]

Oh, that'd be good. I asked them whether I had to pay to send them back and mentioned this was the first in my MANY purchases from them that I've had a problem ;)