::smites sony::

[erilyn]

Fucking hell. There was a production error on some SGA boxsets sold in Canada, and my disc 5 is labelled as that, but is actually disc 1 again. Now I have to find out whether I'm supposed to return the whole thing to Amazon.ca or send in to Sony for the replacement disc.

ETA:
Dear Valued Consumer:
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
SPHE has recently become aware that Disc 5 of "Stargate Atlantis: Season 1" (Canadian Version only) contains a manufacturing error. The product has been recalled and new product will be available at retail outlets within 7-10 days.
Please return your entire "Stargate Atlantis Season 1" Gift Set to the place of purchase with original receipt for exchange/refund. Our retailers will be happy to replace your set with re-mastered product when it arrives in store. Alternatively, you may request a refund from your retailer.
We apologize for this inconvenience and thank you for your continued patronage.
Regards,
Sony Pictures Home Entertainment
Consumer Relations

So looks like I have to return the whole thing to Amazon.

Comments

[erilyn.livejournal.com]

Oh, if Sony won't exchange, I'll have to send the whole boxset back to Amazon, there should be no problem with that. Thanks for the offer, I'll keep it in mind, but they might get shirty about shipping to an address that doesn't match the delivery address on my receipt (but I might try anyway *g*).