::smites sony::

[erilyn]

Fucking hell. There was a production error on some SGA boxsets sold in Canada, and my disc 5 is labelled as that, but is actually disc 1 again. Now I have to find out whether I'm supposed to return the whole thing to Amazon.ca or send in to Sony for the replacement disc.

ETA:
Dear Valued Consumer:
Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.
SPHE has recently become aware that Disc 5 of "Stargate Atlantis: Season 1" (Canadian Version only) contains a manufacturing error. The product has been recalled and new product will be available at retail outlets within 7-10 days.
Please return your entire "Stargate Atlantis Season 1" Gift Set to the place of purchase with original receipt for exchange/refund. Our retailers will be happy to replace your set with re-mastered product when it arrives in store. Alternatively, you may request a refund from your retailer.
We apologize for this inconvenience and thank you for your continued patronage.
Regards,
Sony Pictures Home Entertainment
Consumer Relations

So looks like I have to return the whole thing to Amazon.

Comments

[erilyn.livejournal.com]

My instructions from SPHE are to return to retailer for exchange/refund, so I've emailed Amazon. I suspect it's different depending on where you are, but thanks :)