Another question about the FBR store

[erilyn]

I finally got a reply from them about my new order that hadn't got processed - somehow, a payment method wasn't selected (I'm pretty sure that I filled everything in, but ok). They told me:

If you'd still like the order, you can log in to your webstore account and resubmit a new payment.

Um, how? I can see how to update payment details, but not how to select a payment method for a specific order. I've emailed them back, but that'll probably take another week. Half the stuff I was ordering was on sale, it's probably fucking sold out now :( I'd cancel the order, but there's no easy way to do that online, and I still really want the Cobra hoodie.

Also, how come I can get shirts from Threadless in a week (yay!) but it's gonna take them forever to get the Panic boxset to me? I guess I may as well ask why not everyone in the US has got their order yet. Fuckers.

Comments

[erilyn.livejournal.com]

...I'm never gonna get this Cobra hoodie, am I? *g*

But hurrah for your boxset arriving! :) If mine arrives in crappy condition, I may have to cut a bitch.

[f-lexi-ble.livejournal.com]

They refunded my money and I went and bought Viva someplace else and then it showed up. I did not feel I needed to give them the money back as really it took four months to come. I ended up with my polaroid as well. So its all worked out okay. So ha FBR my CD from you was free, free I tell you.

*laughs manically*

[erilyn.livejournal.com]

\o/ In their face!

You know how we don't get tracking numbers on items, cause international - I'm pretty sure that is a feature of USPS services. I was whining to friends at work about their crappy service, and A from Logistics was all "so the person picking the order is just too lazy to enter the code to enable tracking?", cause he was fairly sure we should have it, using USPS.

[f-lexi-ble.livejournal.com]

I just checked my crappy packaging and there is no obvious tracking number on it. My guess is we are seen as a small market place and they don't care. Mind you they are fucking up US orders as well so maybe they just suck. *G*